Airtel telecommunication customers now can make a conversation with Google Assistant for Airtel network based issues. Now airtel customer care service integrated with Artificial Intelligence (AI) based google assistance.
Airtel said, now these features are available only in English, but in future, they will expand the service with multiple regional languages. This feature has a way Airtel users to ask questions related to billing, balance, offers and other recharge related queries.
Airtel servers will monitor each and every customer queries than Google assistant make a response to Airtel customers based on customer queries.
Its a great digital transformation in telecommunication customer support.